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New Hope Auto Repair

(763) 292-4332
Mon - Fri: 7:00 AM - 7:00 PM
Facebook Carfax 2023 | Honest-1 Auto Care New Hope
2

Being honest and being accountable for your work are two different things. I'd rather have accountability. I'm not sure how this place gets repeat customers. Per your response, the mechanic who fixed it said both the condenser and valve should have been an easy one to identify or check after filling. I don't give good ratings for poor work. I feel very ripped off. There were two leaks which were both missed during your $50 inspection. The condenser did not have any new damage when it was pulled out.

Alex, thank you for the opportunity to earn your business. Your original AC inspection indicated you needed a recharge of freon. We installed dye at that time of recharge because your system held the proper amount of vacuum required to do a recharge of the AC system. After a month your system leak became more apparent as the AC system was not as cold anymore. The dye installed indicated the condenser and Schrader valve are your leaks. Please reach out to the store if we can help you in any way with your AC needs.

- Honest-1 Auto Care New Hope
5

The best team. I love Honest Auto Care! AC inside & shade for me and my dogs - outside benches in the shade. Also, Seating in a garden like setting out front. Schedule an oil change over your lunch and you have a great garden patio to hang out waiting. Quick. Quicker -than they estimate, always!

CieJ’ Lou, thank you for taking the time to leave Honest-1 Auto Care - New Hope a 5-star review. Thank you for sharing your experience with us. We value our customers' feedback and aim to provide honest and trustworthy services. We are thrilled to hear that you left our shop satisfied and appreciate your feedback.

- Honest-1 Auto Care New Hope
1

Worst service ever wanted to over charge me took it to my friendly mechanic half the price

Sasha, we are sorry to hear that you did not have a pleasant experience with our service. However, we are unable to locate your details in our system under your Google name, despite your review. To help us confirm that you have the correct business and to learn more about your experience, we kindly request you to call our shop. Thank you.

- Honest-1 Auto Care New Hope
5

I liked the professionalism with the staff and the way they handled my car work. They are very friendly and the mechanics are competent. The customer service staff was very friendly and knowledgeable. I would come back if given the opportunity.

1

Horrible customer service. Called in for a break quote and the guy who answered the phone was speaking to me like he was annoyed

Timeka Clark, we are sorry if we sounded annoyed, we are in the process of training a new service writer and we will listen to our tape to learn more about how to handle the phone better. We usually don’t give over-the-phone quotes. We offer a free brake inspection so we can give you an accurate quote. But brakes can cost anywhere from $500 to $1000+ depending on what we find in the inspection. Please forgive this experience and call for an appointment for your Free Brake Inspection. Thank you!

- Honest-1 Auto Care New Hope
5

Nice place and friendly service experience.

Cynthia, we greatly appreciate your five-star rating! Please, let us know if there are any automotive-related issues that arise in the future, and we would be happy to assist you. Have a great week!

- Honest-1 Auto Care New Hope
5

Nice place and friendly service experience.

Robert, thank you for putting your trust in the Honest-1 Auto Care team! We are always happy to provide five-star auto repair services and we look forward to working with you again in the future!

- Honest-1 Auto Care New Hope
5

Great job

Debbie, thank you for choosing Honest-1 Auto Care - New Hope. It was a pleasure to work with you and we hope to see you the next time you're in need of auto repairs!

- Honest-1 Auto Care New Hope
5

Once again, outstanding service, very professional and friendly!

1

Bought my Interstate battery here. Battery went bad 18 months later. Brought it in for a test and they did a recharge and said it tested fine. Battery would not hold a charge for 5 minutes. I had to go buy a new battery somewhere else. When your battery is bad, you don't need to negotiate on a warranty. "Honest" -1

Jim, your battery has a 30-month free replacement nationwide at any Interstate Battery retailer. When you brought in your carry-in battery, we followed the requirements of Interstate Battery which included a trickle charge and retest. Your battery tested ok by the Interstate tester supplied to us by the Interstate Company. Sometimes when we don’t have the vehicle to do a complete system check with the battery under load it can create a false test. Please call we would like to recheck the battery hopefully with the vehicle.

- Honest-1 Auto Care New Hope
Honest1 Auto Care New Hope is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care New Hope (763) 535-5599 if you have any issues in accessing any area of our website.