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New Hope Auto Repair

4.2 (514)

Extended Auto Repair Warranties Accepted

(763) 535-5599
Mon - Fri: 7:00 AM - 7:00 PM
1

Charges thousands to fix nothing. Doesn't offer solutions, except to charge thousands more. Don't fall for the false sense of comfort they give you by being 'thorough' in their reports, communication, etc...it's a ploy to get you to spend more money all while adding to the vehicles problems and not actually remedying issues. Edit (replying to response): Yes, i have the right place. The vehicle is under my boyfriends name. Yes I did a round of reviews, because I have been quiet for too long about some of my experiences that I thought the people should know about.

Jill, we regret to inform you that we were unable to locate your information in our Honest-1 database. Moreover, it has come to our attention that you have left a review for a different automotive shop located in the southern region of Minnesota. We sincerely hope that you have indeed contacted the correct establishment for your automotive needs.

- Honest-1 Auto Care New Hope
1

I brought my car here for repairs the service done on my car was great, but the receptionist didn’t seem as if he wanted to service me from the beginning. He came off very rude and with an attitude. He didn’t even make eye contact with me as if he didn’t want me there because of my skin color. I gave it one star for the lack of customer service I received

4

Pretty good experience no complaints...

Afra, thank you for choosing Honest-1 Auto Care - New Hope. If there is anything we can do to improve your next visit, don't hesitate to reach out!

- Honest-1 Auto Care New Hope
5

Friendly and helpful staff. They were able to take care of my vehicle the next day so I could get on my road trip. 👍👍

We're so happy to hear that you had an amazing experience! Your 5-star rating means a lot to us and we appreciate your kind feedback. Thank you for choosing us as your provider.

- Honest-1 Auto Care New Hope
2

Bring honest and accountable are two different things. I'd rather have accountability.

Alex, thank you for the opportunity to earn your business. Your original AC inspection indicated you needed a recharge of freon. We installed dye at that time of recharge because your system held the proper amount of vacuum required to do a recharge of the AC system. After a month your system leak became more apparent as the AC system was not as cold anymore. The dye installed indicated the condenser and Schrader valve are your leaks. Please reach out to the store if we can help you in any way with your AC needs.

- Honest-1 Auto Care New Hope
2

Being honest and being accountable for your work are two different things. I'd rather have accountability. I'm not sure how this place gets repeat customers.

Alex, thank you for the opportunity to earn your business. Your original AC inspection indicated you needed a recharge of freon. We installed dye at that time of recharge because your system held the proper amount of vacuum required to do a recharge of the AC system. After a month your system leak became more apparent as the AC system was not as cold anymore. The dye installed indicated the condenser and Schrader valve are your leaks. Please reach out to the store if we can help you in any way with your AC needs.

- Honest-1 Auto Care New Hope
5

The best team. I love Honest Auto Care! AC inside & shade for me and my dogs - outside benches in the shade. Also, Seating in a garden like setting out front. Schedule an oil change over your lunch and you have a great garden patio to hang out waiting. Quick. Quicker -than they estimate, always!

CieJ’ Lou, thank you for taking the time to leave Honest-1 Auto Care - New Hope a 5-star review. Thank you for sharing your experience with us. We value our customers' feedback and aim to provide honest and trustworthy services. We are thrilled to hear that you left our shop satisfied and appreciate your feedback.

- Honest-1 Auto Care New Hope
1

I went there for a set of tires. They were nice however they informed me that the plug to my transmission was missing. Which didn’t seem to be a problem before I got there. I could be wrong… I don’t know how easily they pop out. I went to a dealership to get the new part.(not available at parts stores) when they went to replace it the original plug was next to the hole. Seems like it could have been easily fixed in the first place. also I couldn’t help but wonder why they were under my hood when all I asked for was tires??

1

Worst service ever wanted to over charge me took it to my friendly mechanic half the price

Sasha, we are sorry to hear that you did not have a pleasant experience with our service. However, we are unable to locate your details in our system under your Google name, despite your review. To help us confirm that you have the correct business and to learn more about your experience, we kindly request you to call our shop. Thank you.

- Honest-1 Auto Care New Hope
5

I liked the professionalism with the staff and the way they handled my car work. They are very friendly and the mechanics are competent. The customer service staff was very friendly and knowledgeable. I would come back if given the opportunity.

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Honest1 Auto Care New Hope is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care New Hope (763) 535-5599 if you have any issues in accessing any area of our website.