Brought my wifes car in to have winter tires installed. Now for clarification I have worked for Honest 1 in the past, didn't have the best break up. So I am sure that management will refer to me as a disgruntled employee. The truth is I helped open this store and I helped become successful, I truly believe in Honest 1. That being said today I recieved terrieble service and I was overcharged. They charged me $174.95 to mount and Balance tires, Morries Mazda charges $124.95. They also charged for a TPMS seal kit, which when I asked the manager about he did not know for sure if it was actually installed. Speaking with the dealer, they said there is a chance this vehicle does not have TPMS sensors. If it is equipped with them they typically don't do anything with them unless there is an issue. All said and done they charged me $237.00, roughly $100.00 more than a dealer. I was never told a price, the manager's response, I did not ask for a price. Which is true. With my 30 years of experience in the automotive industry, I always communicated all charges to the customer. I dropped the vehicle at 8:00am and received a text at 9:56am stating the vehicle was ready for pickup. No contact to let me know what the charges would be. I am frustrated by the lack of communication and the obvious over charging. There was a time when I could trust this business, I guess things have changed. I have recommended this business to others, told them what a wonderful job they did and how they were fair. I am more upset by the lack of communication than the money. When I called in and talked to the manager he was very unproffessional, somehow trying to blame me. He said I have been out of the "business" and I no longer know what services cost. That may be true but I do know how to use a phone and call other shops and compare prices. I have done that and Honest 1 was by and far the most expensive. If you do go there, remember to ask what the charges are , apparently communicating with the customer is not something they do.
Patrick, we are concerned about your review. If you could please call the owner we would greatly appreciate it. Thank you!
- Honest-1 Auto Care New Hope