The worst service that I’ve ever received from any Mechanic including non licensed. They told me what the problem was with my vehicle, replaced the Control Arms with regular bolts not Camber Bolts that were removed to begin with which are needed for a Rear Alignment. They did not notify me that they were doing so, just put it back together so that “it’s drivable” were their choice of words. Absolutely pitiful and very unprofessional.
Simeon, thank you for the opportunity to help complete your vehicle repair. The vehicle was sagging due to the air shock suspension failure, and right rear control arm was broken when you brought it to us. Unfortunately, due to the age of the vehicle parts we required to make the alignment adjustments were not available to us. The vehicle was made safe to drive with the parts that were available and the only thing we couldn’t complete was the wheel alignment due to rust and unavailable replacement parts. We exhausted all our local vendors and dealerships. We were up front with you all along the process of the repair. Perhaps when parts are more available, we can check with the dealership for the camber bolts to make the final adjustments. Thank you.
- Honest-1 Auto Care New Hope