Starting 7/11/2022, we will be observing our Summer Hours: Monday through Friday 7:00 AM to 7:00 PM
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New Hope Auto Repair

Extended Auto Repair Warranties Accepted

(763) 535-5599
Mon - Fri: 7:00 AM - 7:00 PM
5

When I can afford to have my vehicle repaired I always go to Honest 1 because I know it'll get done right.

1

Najam, your experience at our shop means everything to us and we would like to hear more about your visit. We couldn’t find you in our system under Najam Rahman. Please give us a call so we can learn more, (763) 292-4332. Thank you!

- Honest-1 Auto Care New Hope
1

I just called for an oil change on Saturday and they told me they were experimenting with M-F only hours. Unfortunately I work and have my child's activities during the week so I will need to take my business elsewhere.

Kelli, we appreciate your consideration of business, and we are sorry we have let you down. Due to being short staffed we have closed our shop on Saturdays until further notice. We apologize for this inconvenience and hope you’ll give us a chance in the future to provide you with the quality service we’ve always been known for. We do offer free loaners, however not for oil changes but any other work we also offer free shuttle rides up to 5 miles. We may have a couple other locations near your place of employment if you'd like to check those out!

- Honest-1 Auto Care New Hope
1

I truly desire to give them the benefit of the doubt since for the majority of my time taking my car to them they have been great. However, the last three times I have interacted with a service provider there, it has been very disappointing. I called to schedule an appointment that was 2 weeks out and the service representative said that the schedule had not come out yet, but that he would write it down and get it into the schedule when it became available. I then let him know what I would like to have done during my appointment. He cut me off and told me that they would be able to take care of whatever service that was needed at that time. Today was the day I was to take my car in so I called prior to my appointment to make sure that they had me on the schedule. He said he had me on the schedule for an oil change. I asked about the other services that I would like to have done and once again I was interrupted and told that he would try to fit in what he could. I then proceeded to remind him about our conversation two weeks prior, and that he had told me that they would be able to take care of everything at that time. In a condescending tone he continued to talk over me and explain that he may not be able to fit everything in. I let him know that I would like to cancel the appointment and he said "that's a bit extreme." I would not recommend this location until they find some new people that know how to interact with others in a professional manner.

4

Calvin Bries, thank you for choosing Honest-1 Auto Care in New Hope. Your experience at our shop means everything to us. Thank you for the 4-stars!

- Honest-1 Auto Care New Hope
5

I had an awful experience at a dealership who took advantage of me. So I went to honest-1 and spoke to Steve. His troubleshooting, level of knowledge and compassion gave me all the confidence to leave my car with them. Not only were they able to squeeze me in 4 days earlier than quoted, after I told them I was in a rental and had been for a minute, they gave me my car back driving like a dream. Everything I'd asked for and more was fixed. He even fixed my reverse camera, without asking, that the dealership had quoted needed an entirely new radio system but in reality just had a few wires crossed! I will bring my car back everytime it needs now because they've earned my trust!

2

Marco, your experience at our shop means everything to us and we would like to hear more about your visit. We weren't able to find you in our system under your Google username. Please give us a call so we can learn more, (763) 292-4332. Thank you!

- Honest-1 Auto Care New Hope
5

Thank you for the five-star rating, Charlene! We appreciate you stopping by our shop and look forward to assisting with any future automotive needs you may have.- Fred H., Owner

- Honest-1 Auto Care New Hope
3

I told this shop my EGR was bad and it had a vacuum leak making it that way. Charged me $100 to tell me EGR was bad. Did not have them do it, replaced it. It made my truck run worse. Still vacuum leak. I would hesitate to use again.

5

I have trust in Honest-1 New Hope. I lime the two Steves and Jill. They seem personable, down-to-earth, caring and explain things in detail. They made an effort to make it easy for me by offering a rental car. They seem to appreciate my business. It seems like company focus on quality work and serious customer satisfaction. This company was highly rated when talked about on Nextdoor app. Good to see! Lobby is clean & tidy; waiting area is comfortable on offers couch as well as tables. Nice. Has daily newspaper available. Repair work took longer than expected but it really wasn't an issue for me. Thanks for asking for my evaluation.

Honest1 Auto Care New Hope is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care New Hope (763) 535-5599 if you have any issues in accessing any area of our website.