Extended Auto Repair Warranties Accepted

Make An Appointment
We Are Hiring
A Great Place to WorkApply Now

New Hope Auto Repair

(763) 292-4332
Mon - Fri: 7:00 AM - 7:00 PM
Facebook Carfax 2023 | Honest-1 Auto Care New Hope
5

It has always been a pleasant experience dealing with Honest 1. Having been sick for eight months, it was a pleasure to return back to a facility where everyone is pleasant and helpful. Your courtesy shuttle is so helpful for an old senior. You actually called to try to alleviate some expense, which I truly appreciate. Thank you gentlemen for always coming to my assistance above and beyond expectations.

5

Steve Jueneau was absolutely great! Very resourceful, extremely helpful, and patient

Thanks for the feedback Clemesha! We are certainly glad to hear that we could get you back on the road quickly! We do our best to provide honest prices and we appreciate the recognition for our hard work. Please come back and see us the next time you are in need of automotive services!

- Honest-1 Auto Care New Hope
5

Professional, helpful, honest. Steve J was above and beyond helpful.

Thanks for choosing us to take great care of you and your vehicle, Logan! We appreciate you taking the time to share your feedback and we hope to see you back again the next time you need automotive services.

- Honest-1 Auto Care New Hope
1

I had a brake job done there before leaving to Iowa on a trip. To my surprise while on I80 traveling 70+ miles per hour, my brakes stopped working. I was told by the owner of the shop to get my brakes fixed somewhere, as there wasn't another related auto care place nearby. After he said I would be reimbursed, he then refused upon my return. It took a fight, but I finally got some of the cost back. The competent mechanic at the shop in Iowa said that they did a poor job on my car. I mean if your brakes stop working, that's pretty obvious.

David, according to our records the brake service you are referring to occurred in 2013. We are very sorry that you experienced this. Unfortunately, since you were in another state, we were not able to tow your vehicle to our shop. The manager you worked with on this issue is no longer as our shop, since this happened over 8 years ago. All of our work is covered by a warranty, which is where the reimbursement you mentioned comes in. We do not personally reimburse you here at the shop. To get any money back you would have needed to call and make a claim on your warranty. We gave you the 1-800 number to make a warranty claim. If there was any miscommunication about that we do apologize. In the time that has passed, we have worked to develop the quality of our team to ensure experiences like yours do not happen if the future.

- Honest-1 Auto Care New Hope
5

Great service, friendly. Replaced battery in about an hour. Very nice interior waiting room, wonderful refreshment options. Highly recommended.

Thanks for choosing us to take great care of you and your vehicle Walter! We appreciate you taking the time to share your feedback and we hope to see you back again the next time you need automotive services.

- Honest-1 Auto Care New Hope
1

598.00 before tax on a single ball joint. More like dishinest 1

We are sorry to hear that you were not satisfied with our prices. If you feel there was a mistake or are searching for more clarity in the break down of our prices please call Randy at 763-535-5599.

- Honest-1 Auto Care New Hope
5

Take my car there all the time good customer service let you know if there's anything wrong with the car

1

Don’t lie to people!!! Do t seek them things they don’t need!! I was there once and I'll NEVER go back!! All I wanted was a simple oil change,( which I got), but I was told that my ball bearings and tie rods were bad! I told he guy not to touch them and I'll do to the dealer cause my cars still under warranty. He told me it wasn't and the warranty had expired. I said how do you know, he said I just do. I don't know this guy from Adam. He knew nothing about me or my car! I paid for my oil change and went back to the dealer with the estimate and Superior Ford looked at everything and said that man lied to you. He just wanted to make a sale. And screw you because your a woman. He's seen it before from your location! I asked about the warrant what your employee said, and my warranty was not done. In fact it expired 5/1/2021. I complained to the manager at your store and I was to bad. And have a good day. SUPER RUDE!! There's nothing honest about these folks!!

3

I would be careful taking your vehicle here! They over filled my oil telling me I had an oil leak Wich I'm pretty sure the oil was leaking from the oil filter they used to change my oil!

Thank you for putting your trust in us! We hope you choose us for you auto repair needs again in the future!

- Honest-1 Auto Care New Hope
5

Honest1 Auto Care New Hope is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care New Hope (763) 535-5599 if you have any issues in accessing any area of our website.