Extended Auto Repair Warranties Accepted

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New Hope Auto Repair

(763) 292-4332
Mon - Fri: 7:00 AM - 7:00 PM
Facebook Carfax 2023 | Honest-1 Auto Care New Hope
5

Great price on tires! We have purchased tires for both of our vehicles from Honest-1 and have had a great experience. Also, they're good about explaining what should be considered to be fixed vs. priorty - meaning it needs to get done now. I feel they have changed their approach and are very educational. Showing the customers the issues - which is huge. Those are the two words that will always save you the most money: "Show me" and Honest-1 is more than willing to bring you along with how they're reviewing and what they're looking at.

1

This is a great place to bring your vehicle for repair if you prefer to be overcharged and lied to about the extent of your problems. It happened to us and others that I know who also went here. My wife was nearly in tears when their mechanics told her how much money was necessary to fix her car and that they wouldn't even recommend her leaving the premises since her axle was on the cusp of breaking. She drove the car for a couple more months, axle intact, then had it fixed for a third of their quote at an actual honest repair shop, who also confirmed what we suspected about the diagnosis from Honest 1, i.e. it was outright and total BS.

4

They did alot of work on my Jeep and had a fair price would 4 sure go back.

5

I highly recommend Honest 1 in New Hope! We have been going there for several years and never had any problems. Also it is the cleanest place that you could possibly go to get your oil changed or have a car repairs! They have a play area for the kids and snacks while you wait. The women's bathroom is so clean and tighty! I highly appreciate this since there is never enough time to do car maintenance with three small children.

1

I'm sorry, but after several trips here, I had to write a review. I have taken a few vehicles to Honest-1. Their prices are ridiculous and instead of mapping out other options and/or giving their personal feedback on what THEY would do, or less expensive options - they use scare tactics, tell you that your car is basically going to explode, and basically make you feel like you are being scammed. My last trip there was for my Chevy Impala (2007). I had taken it there because my air was out and had a feeling it was the compressor. Additionally, my power steering was not working properly. When they did the diagnostic, they came back at me with $3700 worth of repairs. I paid $3850 for the car! They also told me the drive belt needed replacing. After taking my car to another mechanic, I was told that was not true at all - the belt was fine. Never once was I given any feedback on what was going on inside my car - since I'm not car saavy, it's always nice to be talked to in an educational way - help me understand what you are doing under that hood, rather than patronizing me. I took my car to another mechanic and while they said that the best repair for my car WOULD be a new compressor kit, he would not recommend it, because the price was insane. Instead, he told me to put in a used compressor, and flush and recharge the system.....then, to sell the car. He could not warranty the compressor, but it was significantly less money and would fix my air problem. My compressor, power steering pump, a new headlight, and an old change, plus labor, came to $840. They put the headlight in for free - just the cost of the light. After two bad experiences here, I will not take my car here again, because every time I do, I panic, have anxiety, and feel like I am being robbed and/or scammed.

I am very sorry if you felt that your inspection and recommendations had not been fully or completely explained. Our goal is to properly repair cars using quality materials and highly trained and certified technicians. Our warranty of 3 years / 36,000 miles on parts and labor limits us from being able to use lower quality or used parts. We also provide 1 year of road side assistance and shuttle ride service available. These features of our business do not allow for us be be the lowest priced provider in the area, but we are very competitively priced, and give superior overall value. UPDATE: After speaking with the customer. She seamed to understand our point of view on pricing and our recommendation criteria.

- Honest-1 Auto Care New Hope
5

We have taken our cars to three different Honest-1 shops. They are the best. Waiting area is clean, employees are nice and helpful. I won't go any where else.

5

Usually able to get me in and out quickly and for a great price. Also very convenient location

4

5

Sweet, awesome experience keep it up guys

5

Brought my pick up truck into them for repair. The problem WAS NOT fixed on the 1st attempt. I was frustrated by this but that's how it goes some times / life happens! How they responded to this problem was unexpected, professional & deserving of 5 stars. They made it right, at no extra charge and actually put gas in my tank as I was running low! This extra effort will be sending me back there for all future work on my truck, my wife's van as well as my daughter's car. It terms of price checking? I'm assuming they are competitive with others or they wouldn't be in business. Thanks for the extra effort / service Dwayne @ New Hope Honest 1. (sorry I was a dick about the whole thing, I was frustrated.....you remained professional and made it right. I appreciate it)

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